647-329-3024 [email protected]

      Process for Change

      Enhancing the ability to meet the evolving needs of young people


      The challenges kids face and the ways they want to receive support are constantly changing. As the biggest support line in the country, Kids Help Phone must have the organizational infrastructure to adapt quickly and keep up with the changing needs of the young people they support.

      If Kids Help Phone doesn’t keep up, kids won’t reach out – which puts the health and wellness of millions of kids across Canada at risk. However, change is hard and it is very common for organizations to encounter barriers to change.

      Capitalize for Kids worked with Kids Help Phone to build their capacity to meet the ever-evolving needs of their users.

      Our Goal

      Our goal was to design and implement a process for change at Kids Help Phone.

      Our Solution

      We implemented three key enablers of change including focused goals and initiatives, standardized project management, and an empowered culture.

      3.5 Million

      Kids engaged annually by 2021.


      Increased engagement from 2017.


      Guide and Resources Download

      Download our guide to implementing a process for change at your agency. Also includes tools for:

      Project Management Template
      Goals and Initiatives Tool



      Vinay Shandal
      Kartik Kamat
      Ariel Koschitzky

      Lazaridis School of Business and Economics at Wilfrid Laurier University

      Srin Sridharan
      Samantha Sells
      Shaiyan Khan


      Bill Webb
      Jeff Clapp
      The Brad and Sara Dunkley Foundation
      Quentin Broad


      Please note that our organization does not directly provide mental health services. To find a Children's Mental Health Centre in Ontario, click here. If you are in a crisis, please call 911 or go to your nearest Emergency Department.