647-329-3024 [email protected]

      Appointment Reminders

      Reducing client no-shows for mental health service providers.

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      OVERVIEW

      Clinicians have a set number of hours in a day available for client appointments. If a client doesn’t show up for an appointment and fails to let the service provider know with enough lead time, that appointment opportunity is lost. Not only does this result in a child not getting the help they need, this creates inefficiency and reduces the number of kids who are able to access services.

      Given current capacity constraints, we can’t afford to lose appointments because people choose to not show up without notice, or forget about their appointment.

      Capitalize for Kids worked with The George Hull Centre for Children and Families to address this problem.

      Our Goal

      Our goal was to bring George Hull’s no-show and last-minute cancellation rate down by 30%.

      Our Solution

      To solve this problem, we implemented an appointment reminder and confirmation solution. Clients now receive text messages and emails in advance of their appointment and are required to respond with a simple ‘yes’ or ‘no’.

      450

      Appointments used more effectively.

      800%

      Created healthcare value ROI.

      i

      Guide and Resources Download

      Download our guide to implementing an appointment reminder solution at your agency. Also includes tools for:

      Data Collection
      Requirements Gathering
      Technology Vendor Selection
      Technology Pilot Feedback

      Acknowledgements

      CONSULTING PARTNER

      Vinay Shandal
      Alex Pattee
      Charlotte MacDonald
      Ed Ferguson
      Emily Kingdom
      Parham Peiroo
      Diego Sanchez

      Lazaridis School of Business and Economics at Wilfrid Laurier University

      Srin Sridharan
      Winta Yonathan
      Victoria Barbosa

      MAJOR FUNDERS

      The Brad and Sara Dunkley Foundation
      Bill Webb
      Jeff Clapp
      Quentin Broad

      AGENCY PARTNER