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      Impact CONSULTING



      We help organizations find opportunities to support more kids with their existing resources.



      We develop solutions to capture these opportunities.

      3. IMPLEMENT

      We fund and support the implementation of our solutions.



      We template, publish, and share our solutions for use by other mental health service providers across Canada.


      With the increasing demand for youth mental health services, accessing care can often feel daunting for youth and their families. They must navigate a patchwork of services, often travelling long distances or spending months on waitlists to access treatment. At the same time, mental health service providers are challenged to meet this demand with outdated or inefficient processes and systems​.

      It doesn’t need to be this way. At C4K, our Impact Consulting team works directly with youth mental health service providers to identify and alleviate the barriers to maintaining and expanding their capacity. Our goal is to support these agencies to deliver the best possible mental health services to youth and their families. ​

      Specifically, we work collaboratively with agencies to assess their capacity challenges and design tailored solutions to help overcome them. Our services are typically offered at no charge to non-profit agencies through our internal team of consultants as well as through external support from our pro-bono consulting partners. ​

      While C4K takes a tailored approach to determining your needs, some general services that can be provided include:​

      • Digital Transformation: Implement digital infrastructure to capture clinical and administrative data (e.g. electronic health record systems) and provide operational efficiencies (e.g. policy management or digital human resource systems).​
      • Data Quality and Reporting: Create and implement data dashboards and reporting systems to enhance data quality and operational decision-making.​​
      • Current State Assessment: Analyze data and systems to identify opportunities for process improvements and to make strategic recommendations.​
      • Operational Improvement: Design and execute targeted solutions to address gaps or leverage opportunities to enhance capacity.​​

      Case Studies

      Read testimonials from some of our ongoing and completed case studies below. 

      George Hull Centre for Children and Families

      Reducing missed appointments to maximize counselling time.

      About: The George Hull Centre is a leading children’s mental health centre in Toronto helping infants, children, youth (0-18 years) and their families achieve mental wellness.

      The Opportunity: A way to reduce missed appointments and last-minute client cancellations, which led to lost clinical time and an increased waitlist. 

      The Solution: In partnership with The Boston Consulting Group, C4K implemented an appointment reminder solution to dramatically reduce no-shows and ensure that cancelled appointment slots will be used by other patients.

      The Impact:​

      • 450 appointments used more effectively per year​
      • 800return on investment in created healthcare value​
      • >8-month reduction in wait times (from more than 1 year to less than 4 months)

      Susan Chamberlain

      Executive Director, The George Hull Centre for Children and Families

      “Capitalize for Kids has helped The George Hull Centre tremendously.

      They bring an expert consulting lens through which to see our work. They have helped us identify areas where we can improve our efficiency and as a result, increase the impact that we have in our work with children and families.

      With Capitalize for Kids, you form a true partnership and we know that they are going to see us through the project from beginning to end, ensuring that we have excellent results.”

      Kids Help Phone ​

      Enabling a national support line to reach more kids across Canada

      About: Kids Help Phone is Canada’s only national 24-hour, bilingual and anonymous phone counselling service for children and youth and serves as an available resource for young people to count on.

      The Opportunity: With new modern platforms and digital needs, Kids Help Phone was looking for innovative strategies and ways to adapt to remain a leader in connecting with young people. 

      The Solution: C4K worked with Kids Help Phone to operationalize their strategic priorities and launch a project management office. This is enabling them to keep up with how young people need to be supported and achieve their goal of engaging kids 3.5 million times annually by 2021.

      The Expected Impact:

      • 150% increase in engagement with kids by 2021
      • 3.5 Million additional engagements per year.

      Kathy Hay

      President and CEO, Kids Help Phone

      “Capitalize for Kids has been truly a game changer for Kids Help Phone through their highly strategic and forward thinking engagement as we worked to operationalize our strategic plan.

      With Capitalize for Kids as partners, not only did we confidently put real goals in our sightlines with real timelines, we also built the strategic imperatives and tactics to get us there. We can see how we will reach kids 3.5 million times across Canada annually in support of their mental health and wellbeing by 2021!

      Kids Help Phone is a different organization because of Capitalize for Kids, we are deeply grateful. And – they are all absolutely terrific people!”

      yorktown family services

      Reducing administrative burden to spend more time helping kids and families.

      About: Yorktown Family Services is a community service agency comprised of an infant, child, and youth mental health centre; a women’s shelter and community-based violence against women services; and an integrated services site offering rapid access to multiple mental health, primary health, and social service programs. 

      The Opportunity: YFS was struggling to meet the growing needs of their community as a result of outdated and time-consuming HR and finance processes and was looking for a more efficient solution. 

      The Solution: In partnership with RBC, C4K implemented a cloud-based HR and finance system that automated a majority of their processes. This enabled YFS to re-deploy time that was being spent on administrative tasks to front-line care instead. 

      The Impact:​

      • 1,000 fewer hours spent on admin per year.

      Suzette Arruda-Santos

      Executive Director, Yorktown Family Services

      “Capitalize for Kids has helped Yorktown identify a key organization challenge as well as develop solutions and opportunities to leverage our capacity to effectively respond.

      By redefining and redesigning some of our organizational processes, Capitalize for Kids together with Yorktown is moving our organization to high performance by maximizing efficiencies to ensure our limited resources are allocated where they’re needed most – our clients!”

      IWK Health Centre

      Strengthening the ability of clinicians in local communities in Nova Scotia to support kids with complex needs.

      About: Mental health and addictions is one of three clinical programs at the IWK Health Centre, treating children and youth up until their 19th birthday within a patient and family centered context.

      The Opportunity: IWK was struggling to keep up with demand for services from kids across the province and was looking to strengthen the ability of mental health service providers to provide care closer to home. 

      The Solution: In partnership with McKinsey, C4K designed a capability building platform for clinicians. This platform is now serving as a foundation to establish provincial communities of practice so clinicians can access information and expertise on how to support their most complex kids.

      The Expected Impact:

      • 100+ clinicians have strengthened their knowledge to treat complex mental health issues

      Dr. Alexa Bagnell

      Chief of Psychiatry and Senior Physician, Mental Health and Addictions Program

      “Capitalize for Kids expertise in business management intelligence and innovation has leveraged the IWK’s ability to advance our vision in improving timely access to quality evidenced based care to children and adolescents across Nova Scotia.

      Full implementation of this initiative will strengthen the comfort and ability of clinicians and primary care practitioners to respond to youth mental health and addictions needs earlier with more effectiveness.”

      HERE are some of THE beneficiaries we are suppporting

      Donate to kids’ mental health and help reduce wait times for youth seeking service providers.

      Please note that our organization does not directly provide mental health services. To find a Children's Mental Health Centre in Ontario, click here. If you are in a crisis, please call 911 or go to your nearest Emergency Department.