Kids Help Phone is looking for phone counsellors, counselling managers, texting supervisors and texting coaches.
Kids Help Phone has an immediate need to hire a significant number of counsellors and front-line staff. These positions will be contract for approximately 4 months.
If you meet the required skill set for any of these positions, please forward your resume to Alison Staples <[email protected]> with the title of the interested position in the subject line. Alternatively, visit their career page to apply directly. Candidates that meet the minimum specifications must provide a personal computer with internet access.
Phone Counsellors
Kids Help Phone Counsellors are responsible for providing professional, strengths-based, client-centered, anonymous and confidential, phone-based counselling services to youth as they define themselves using a single-session framework as part of our 24/7 national services. This position is for remote counsellors who must be able to work from home in a private and confidential workspace.
Requirements:
– 3 years experience counselling youth
– Bachelor or Master’s degree in applicable fields (Social Work, Psychology etc.)
– All hours – 8 and 10 hour shifts
– Remote + IT requirements
– Both languages needed (~10-20% bilingual ideal)
Counselling Managers
The Counselling Manager is responsible for the overall performance (clinical and operational) management of the Counsellors working remotely across Canada providing 24/7 counselling services by Phone. The Counselling Manager functions as a member of the Counselling Management team, working together and independently, to manage counsellors across a variety of shifts, and ensuring operations and clinical expectations are met.
Requirements:
– 4 years experience managing counsellors and counselling youth
– Bachelor or Master’s degree in applicable fields (Social Work, Psychology etc.)
– All hours – 10 hour shifts
– Remote + IT requirements
– Both languages (~10-20% bilingual ideal)
Texting Supervisor (Bilingual and English-only)
Texting Supervisor ensures that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Supervisors build community with volunteer responders within an online platform. This work involves a high volume of contact and priorities that can change very quickly.
Requirements:
– Clinical knowledge
– MSW / equivalent (BSW works w experience)
– 2-3 years of front line w crisis experience
– All hours – 10 hour shifts
– Remote + IT requirements
– Bilingual – (not for counselling – but supporting volunteers and young people)
Coaches (non-clinical)
The Texting Coach provides feedback to Crisis Responders concerning their crisis intervention skills, develops and supervises performance management plans, and collaborates with Texting Supervisors to ensure reliable, consistent, and well-rounded support for continued volunteer success and advancement.
– Non-clinical
– Spread over days/evenings/weekend availability – overnight not necessary
– Both languages required
For any questions, please reach out to the Kids Help Phone team directly or visit https://kidshelpphone.ca/