Kids Help Phone seeking immediate help

Kids Help Phone is looking for phone counsellors, counselling managers, texting supervisors and texting coaches.  

Kids Help Phone has an immediate need to hire a significant number of counsellors and front-line staff. These positions will be contract for approximately 4 months.

If you meet the required skill set for any of these positions, please forward your resume to Alison Staples <[email protected]> with the title of the interested position in the subject line. Alternatively, visit their career page to apply directly. Candidates that meet the minimum specifications must provide a personal computer with internet access. 

Phone Counsellors 

Kids Help Phone Counsellors are responsible for providing professional, strengths-based, client-centered, anonymous and confidential, phone-based counselling services to youth as they define themselves using a single-session framework as part of our 24/7 national services. This position is for remote counsellors who must be able to work from home in a private and confidential workspace.

–       3 years experience counselling youth
–       Bachelor or Master’s degree in applicable fields (Social Work, Psychology etc.)
–       All hours – 8 and 10 hour shifts
–       Remote + IT requirements
–       Both languages needed (~10-20% bilingual ideal)

Counselling Managers 

The Counselling Manager is responsible for the overall performance (clinical and operational) management of the Counsellors working remotely across Canada providing 24/7 counselling services by Phone.  The Counselling Manager functions as a member of the Counselling Management team, working together and independently, to manage counsellors across a variety of shifts, and ensuring operations and clinical expectations are met.

–       4 years experience managing counsellors and counselling youth
–       Bachelor or Master’s degree in applicable fields (Social Work, Psychology etc.)
–       All hours – 10 hour shifts
–       Remote + IT requirements
–       Both languages  (~10-20% bilingual ideal)

Texting Supervisor (Bilingual and English-only)

Texting Supervisor ensures that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded.  Supervisors build community with volunteer responders within an online platform.  This work involves a high volume of contact and priorities that can change very quickly.
–       Clinical knowledge
–       MSW / equivalent (BSW works w experience)
–       2-3 years of front line w crisis experience
–       All hours – 10 hour shifts
–       Remote + IT requirements
–       Bilingual – (not for counselling – but supporting volunteers and young people)

Coaches (non-clinical)

The Texting Coach provides feedback to Crisis Responders concerning their crisis intervention skills, develops and supervises performance management plans, and collaborates with Texting Supervisors to ensure reliable, consistent, and well-rounded support for continued volunteer success and advancement.
–       Non-clinical
–       Spread over days/evenings/weekend availability – overnight not necessary
–       Both languages required

For any questions, please reach out to the Kids Help Phone team directly or visit